Great customer service is our mantra. In the rare event that you have a problem with our product, we will work hard to resolve the problem quickly and to your satisfaction.

We are available by phone Monday - Friday from 10am-4pm EST at 1-800-738-7120

• All sales include a 30 day unconditional return policy and a one year warranty.
• A buyer may return an item for an exchange or refund for any reason within 30 days of receipt of the item.
  • If there is nothing wrong with the item and the buyer wants a refund, the seller will issue full refund less actual shipping cost, which is usually around $5. The buyer will also be responsible for the cost of sending the item back.
  • If the problem is a result of the buyer purchasing the wrong item, the buyer will be responsible for the cost of shipping a replacement.
• A buyer may return a defective or failed item for an exchange within one year of receipt of the item.
  • A buyer may not return an item for a cash refund after 30 days of receipt of the item.
• The definition of "problem" and "fails" is limited to the following for AC power adapters:
  • The AC adapter fails to provide adequate power to the device
  • The AC adapter does not fit the advertised device
  • The wrong type of US power cord was provided
  • The power cord was missing
  • The AC adapter arrived damaged
  • There are serious manufacturing defects
• We do not cover physical damage or abuse, including broken connector tips or cord damages caused by excessive pulling.
• If the buyer attempts to deceive the seller, all warranty terms will be null and void. Deception may include but is not limited to:
  • Damaging an item and trying to pass the damage off as a manufacturing defect
  • Returning a different item than was received
• If a buyer files a dispute with paypal or attempts to receive a chargeback for an item without contacting the seller first, all return and warranty provisions are null and void.