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Customer Service

It is our goal to ensure that every customer has a positive experience with JacobsParts Inc.
If you have any questions or concerns, please contact us.

Phone Hours
Mon - Fri from 10am - 4pm EST.

Indianapolis Retail Store Hours
Monday-Friday 10am-5pm
Saturday Closed
Sunday Closed

Phone: 800-738-7120

Terms of Sale

The following provisions are applicable only to purchases from

All sales include a 30-day return policy and a one year warranty, unless otherwise indicated in the product listing.

A buyer may return a defective or failed item for an exchange within one year from date of original purchase. The warranty period does not restart if a product is replaced.

The definition of "problem" and "fails" is limited to the following for AC power adapters:

The following will render the warranty and return policy null and void:

Returned products must include all accessories. Examples: cables, caps, bags, screws, etc.

To request an exchange, return, or refund- contact us or fill out a Return Merchandise Authorization form.